Our Follow-up Services distinguish UL from other certification service providers and is fundamental to the integrity of the UL Mark.
We protect our customers' investment in our certifications by maintaining an ongoing business relationship with manufacturers using the UL Mark. Throughout the lifetime of a certification, UL conducts factory audits and blind sampling of certified products chosen from the open market to assess continued compliance with UL requirements. By protecting the integrity of UL certifications, we add real value to our customers' brands.
Throughout the lifetime of a UL certification, UL regularly audits a manufacturer’s production facilities and products to determine continued compliance with UL requirements. The frequency of inspection is based on the type of product or number of UL Marks applied.
Customers and UL share a common goal of seeing that only those products fully complying with UL’s requirements carry the UL Mark.
UL offers customized on-site support and training to help customers prepare for their first Follow-Up Service visit.
For more information on UL's follow-up service, please contact us at 1.877.UL.HELPS (1.877.854.3577). For inquiries outside of the United States, please contact your local office, which can be found here.